Account Manager

Summary:
The position is primarily responsible for leading and guiding the execution of sales, strategies and programs for PhantomTS as well as client setup-up, ongoing maintenance, and day to day inquiries. They will build and maintain relationships with clients to ensure that needs are being met. They will also work collaboratively with external and internal teams to problem solve. Our desire is to build a long term relationship with our clients and provide them a dependable single resource center for all of their technology needs.

Responsibilities:

• • Build professional relationships with our clients
  • Problem solve internal and external client issues
  • Recommend solutions to clients and generate estimates as needed.
  • Manage, develop & oversee account growth, pricing, and marketing campaigns.
  • Team with internal PhantomTS departments to provide solutions, programs, processes and better service for the customer.
  • Develop and execute creative ideas for PhantomTS and clients to develop and grow the business.
  • Manage the Vendor/Manufacturer’s relationships in the channel.
  • Demonstrate a high level of product and technical knowledge in regards to recommending products and solutions.
  • Meet sales objectives within their territory.
  • Demonstrate PhantomTS products, Services, achieve sales objectives, and effectively manage accounts.
  • Attend and represent PhantomTS in a professional manner at local business groups, chambers, and associations.

Preferred Personal Qualities:

• • A passion for IT and providing world-class customer service
  • Ability to build strong rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive attitude and professional demeanor
  • Displays integrity and accountability
  • Must have neat personal grooming and appearance
  • Ability to manage time effectively
  • Self-starter who takes initiative, is open minded and a team player

Education, Certifications, and Experience:

• • Bachelor's degree is not necessary but preferred
  • Minimum of 2-4 years experience in sales
  • Excellent written and verbal communication skills
  • History of success in outside sales
  • Strong organizational skills and attention to detail
  • Experience building business relationships with end-users
  • High level of motivation
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong planning and negotiation skills
  • Must be proficient in Microsoft Outlook, Excel, and PowerPoint.
  • Experience with RMM and PSA tools is a plus.
  • Project management experience is a plus.

Benefits

• Travel Reimbursement
• Paid Training
• Health, Dental, and Vision Insurance
• Matching 401(k)
• Tuition Reimbursement
• Parental Leave

** All positions at PhantomTS require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with PhantomTS, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Phantoms’ employment policies. You will be notified during the hiring process which checks are required for the position. **

**Must have reliable transportation. Phantom Technology Solutions maintains a physical office location in the Northern Indiana area, however client needs often dictate an onsite visit. Mileage is reimbursed. All employees are expected to adhere to safety procedures and guidelines at all times. Salary will be based on experience. Job description does not state or imply that these are the only duties or responsibilities to be performed by an employee in this position. **